Privacy Policy – Sona110: Our Commitment to Protecting Your Data

Sona110 (sona110.pro) places the highest priority on user privacy. This Privacy Policy clearly explains what information we collect, why we collect it, how it is used, and what rights you have over your data.

By using the sona110 platform, you agree to this Privacy Policy. We have written it in plain language so you can understand everything clearly — no legal jargon.

This policy is designed for users in Bangladesh. We comply with international data protection standards and continually improve our security practices.

Sona110 only collects information that is genuinely necessary. We never ask for unnecessary or excessive personal data.

Information collected during registration:

• Full name & date of birth (for age verification)
• Mobile number & email address
• Residential Address
• Username & password (stored in encrypted form)

Information collected during KYC verification:

• Copy of National ID or Passport
• Selfie or live photo (for identity verification)
• Proof of address (utility bill or bank statement)

Automatically collected information:

• IP Address & Device Type
• Browser information & operating system
• Time spent on site & pages visited
• Gaming History & Transaction Records

Sona110 uses collected data only for specific purposes. Each purpose is detailed below:

We may occasionally send you emails or SMS messages about relevant offers and promotions. You can opt out at any time.

Sona110 Never sells your personal data. However, data may be shared with designated parties in specific circumstances necessary for service operations:

• Payment Providers: Limited financial data to process transactions. They are PCI DSS certified and contractually bound to protect data confidentiality.
• Game Providers: Minimum data required for the technical operation of specific games. No financial or personal identity information is shared.
• Fraud Prevention Services: Encrypted data used to detect suspicious activity.
• Legal Authorities: Only when required by a legal order or legitimate investigation — we will endeavor to notify you in advance where legally permissible.

Sona110 uses cookies to enhance your browsing experience. Cookies are small text files stored in your browser.

Types of cookies we use:

• Essential Cookies: Required for login sessions and security — these cannot be disabled.
• Functional Cookies: To remember your preferences (language, theme).
• Analytics Cookies: To understand how the site is used — fully anonymized.
• Performance Cookies: To keep the platform faster and more stable.

You can manage cookies through your browser settings; however, disabling certain cookies may cause some platform features to stop working.

Sona110 uses industry-leading technology to protect your data. We never compromise on security.

• AES-256 Encryption: All stored data is encrypted — unreadable even if accessed by unauthorized parties.
• TLS 1.3 Protocol: All data is secured during transmission.
• Multi-Factor Authentication: An additional layer of security for your account.
• AI Fraud Detection: 24/7 monitoring for unusual activity.
• Regular Security Audits: Third-party penetration testing.
• Data Backup: Encrypted backups stored across multiple locations.

Sona110 does not retain your data longer than necessary. A specific retention period is defined for each type of information:

• Account Information: For the duration of account activity and 5 years after closure (for legal reasons).
• Transaction Records: 7 years after the last transaction (in accordance with financial regulations).
• KYC Documents: 5 years after account closure.
• Gaming Logs: 3 years from the relevant date.
• Customer Support Communication: 2 years from the last contact.
• Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies last up to 1 year.

Once the designated retention period expires, data is securely deleted or fully anonymized.

You have several important rights over your personal data at sona110. To exercise any of these rights, please contact our support team.

Sona110 is strictly an adults-only (18+) platform. We do not collect personal information from minors.

• Age verification is mandatory at the time of registration.
• Date of birth is verified as part of the KYC process.
• If a user is found to be under 18, their account will be immediately closed and any collected data will be deleted.

If you know of a minor using sona110, please contact us immediately.

Sona110 reserves the right to update this Privacy Policy at any time. For significant changes, we will:

• Registered users will be notified by email.
• We will display a notice on the platform.
• We will update the "Last Updated" date at the top of the page.

Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy.

For any questions, concerns, or requests related to this Privacy Policy, please get in touch with us:

• Data Protection Officer (DPO): [email protected]
• General Support: [email protected]
• Support Hours: Monday – Sunday, 9:00 AM – 12:00 AM
• Average Response Time: 24 hours (general requests), 72 hours (data-related requests)

To request data deletion or portability, write to us from your registered account email and be prepared to verify your identity.